RETURNS

 FULL RETURNS INFORMATION

All items that are returned to us must be accompanied with the Returns Form (which is also the Invoice/Delivery Note that we emailed to you on despatch of your order), completed as appropriate. It is simple to complete and provides the warehouse with the bar codes to enable your return and refund to be processed efficiently.

Without this the return process will be delayed and we have to pay a penalty charge which may be taken from the refund we make. Please CLICK HERE to contact us if you are unable to print the Returns Note.

In every delivery is a copy of the Returns Instructions, but in case that has been mislaid, this is the information that you need

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RETURNS INFORMATION

The Invoice/Delivery Note emailed to you, is also the Returns Form which needs completing and putting INSIDE the returns parcel.

The return & refund process will be delayed if this is not included, as the bar code is used to refund and restock.

Please refer to the delivery & returns information on the school shop product page to see any specific returns information for your school.

You do not need to contact us to tell us you are returning items. Please allow up to 14 days before contacting us about your return.

 REASON FOR RETURN  Please select appropriate code and enter on returns form:

A         I ordered the wrong item or size – (Any replacements required must be ordered & paid for on a new order)

B         Item received does not match delivery note

If we have supplied the wrong item we will refund you for the return postage & send your replacement on receipt of the return. You MUST enter Y (if you want a replacement) or N (if you want a refund rather than a replacement).

C         Faulty (please describe fault). Before returning a faulty item, please email us through the contact us page, as you may be given a different return address.

A refund or replacement will be issued where an agreed manufacturing fault cannot be repaired. Please see FAULTY GARMENTS overleaf

D         Other  (please enter reason) – Any replacements required must be ordered & paid for on a new order

FAULTY GARMENTS

Manufacturing faults can generally be repaired, for example, where stitching may have come undone. Broken zips will be replaced free of charge, unless it is obvious too much stress has been placed on the garment.

We will not repair or replace a garment where a fault is simply wear & tear or where a garment has been abused. Faults should be apparent within 3 months of wear, so we are unlikely to accept the return of garments that have obviously been worn for a long/longer time.

REFUNDS

Items may be returned direct to us for a refund of the product value provided they are returned with a completed Returns Form (which is the invoice/delivery note emailed on despatch), unworn and in their original condition, with hangers, swing tickets & packaging within 14 days from receipt of the goods. Otherwise, they may not be eligible for a refund or a full refund.

All refunds are made back to the card – or PayPal - originally used to make the purchase within 14 days of receipt of your returned goods in the condition described above, although most banks credit your account within 5/10 working days.

 EXCHANGES

We do not operate an exchange service.

RETURN ADDRESS– Please refer to information above for correct paperwork to be included with the return.

Please return to the address below. We advise you send your items via a recorded postal service of your choice, and obtain a postage receipt as we cannot be held liable for any goods lost in transit. The items are your responsibility until they reach our warehouse. If your parcel is lost in transit to our warehouse, a postage receipt will help you claim for your items via the company you returned them with.

SCHOOL COLOURS DIRECT

c/o Madison

Lynda Marilyn House

Mill Green

Leeds

LS12 6HE

Our returns policy does not affect your statutory rights as a consumer