HELP WITH MY DELIVERED ORDER

I HAVE A FAULTY ITEM

We are sorry that you have received a faulty item, please follow the instructions on the Returns Information sheet enclosed in your order, a summary is shown below

Please CLICK HERE to see our full RETURNS INFORMATION & CLICK HEREto contact us before returning your garment.

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RETURNS INFORMATION

The Invoice/Delivery Note emailed to you, is also the Returns Form which needs completing and putting INSIDE the returns parcel.

The return & refund process will be delayed if this is not included, as the bar code is used to refund and restock.

Please refer to the delivery & returns information on the school shop product page to see any specific returns information for your school.

REASON FOR RETURN  Please select appropriate code and enter on returns form

C         Faulty (please describe fault). Before returning a faulty item, please email us through the contact us page, as you may be given a different return address.

A refund or replacement will be issued where an agreed manufacturing fault cannot be repaired. Please see FAULTY GARMENTS below

FAULTY GARMENTS

Manufacturing faults can generally be repaired, for example, where stitching may have come undone. Broken zips will be replaced free of charge, unless it is obvious too much stress has been placed on the garment.

We will not repair or replace a garment where a fault is simply wear & tear or where a garment has been abused. Faults should be apparent within 3 months of wear, so we are unlikely to accept the return of garments that have obviously been worn for a long/longer time.

REFUNDS

Items may be returned direct to us for a refund of the product value provided they are returned with a completed Returns Form (which is the invoice/delivery note emailed on despatch), unworn and in their original condition, with hangers, swing tickets & packaging within 14 days from receipt of the goods. Otherwise, they may not be eligible for a refund or a full refund.

All refunds are made back to the card – or PayPal - originally used to make the purchase within 14 days of receipt of your returned goods in the condition described above, although most banks credit your account within 5/10 working days.

RETURN ADDRESS– Please refer to information above for correct paperwork to be included with the return.

Please return to the address below and obtain proof of posting as we cannot be responsible for any items lost in transit.

SCHOOL COLOURS DIRECT

c/o Madison

Lynda Marilyn House

Mill Green

Leeds

LS12 6HE

Our returns policy does not affect your statutory rights as a consumer